Owners of Wyze smart home devices, such as dashcams and security cameras, are complaining this morning that their gadgets are unavailable to them and that error messages are being displayed by the apps. According to users in the Wyze Discord, the issues started as early as 4 AM ET, and by 6 AM ET, reports of them had spread widely.
Users report that they are unable to connect to their security cameras via the app in Wyze forum discussions regarding the service outage. Users are unable to control their devices using the app, and cameras seem to be going offline. Some report that their gadgets have vanished from their accounts, or that their apps are failing.
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A request for comment or information about the root of the issue was not immediately answered by Wyze, but as of 9:31 AM ET, a post on their customer support site shows the firm is aware of the issue and is investigating it.
Although customer support messages often attribute problems to a "partner service," AWS isn't currently reporting any outages.
Although Wyze produces well-liked home security systems, there have been privacy issues in the past. Wyze attributed a web caching problem to user reports in 2023 claiming to be able to view camera feeds from other people's devices. Users said that in that particular instance, their own gadgets vanished and were replaced by others', including streams that revealed private areas of strangers' residences.
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